Back to Epilou
Do you have a question about Epilou, found a bug or have an idea for a new feature? Send me an email at [email protected] – I usually reply within a few days.
Helpful details
So I can help you quickly, please include:
- your device and operating system version
- the version of Epilou (you’ll find it in the settings)
- a short description of what happened – ideally with a screenshot
Frequently asked questions
I have a new device – how do I get my library back?
If you’ve set up sync, you can restore your library with the 12 words of your recovery key. Alternatively, you can import a backup you exported earlier.
I’ve lost my recovery key.
Since the data is end-to-end encrypted, I can’t restore it without the key. As long as you still have a paired device, your library is still there – it’s best to export a backup.
How do I delete my synced data?
In the app, via “Delete sync”. This removes your data from the server.